When will I receive my rewards?
Your PDFs will be with you February 2025 Digital (PDF) rewards will be fulfilled as soon as the crowdfunding ends. We pride ourselves on the fastest crowdfunding digital delivery in the world! You’ll find the link to download in a backer only update.
Your books will be with you July 2025 We will place the print run order for the books the same day the Backerkit surveys close – the printer is standing by! They will then be shipped to our UK & US warehouses ready for distribution to you, along with any add-ons you may choose.
Last updated: December 12, 2024 14:44
What if I need to change my address?
We’ll ask for your address via the pledge manager. Once the pledge manager has closed you will not be able to update your address in the Backerkit platform. But we do have a system for any last minute changes!
A week prior to sending out your rewards, our warehouses will send you an address verification email. You can check all the details are correct, and update your shipping address via this email if you need to.
Last updated: December 12, 2024 14:47
How do I contact EN Publishing with any issues or questions?
We will keep you updated here on the backerkit page with updates each month. You can also email us directly to admin [at] enpublishingrpg.co.uk
Last updated: December 12, 2024 14:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.